MAN Service Station in Schweinfurt, mit dem TGX MY 2025
MAN Truck & Bus SE plans to invest around €300 million in the expansion and further development of its European service network by 2030. This is the largest investment of its kind in MAN’s history. The company intends to use this investment to create new bases in Europe, modernize existing locations, optimize regional coverage, further improve service quality, and continue to work intensively on making the network fit for electric mobility. At the beginning of the year, the company announced its intention to reduce costs with its “MAN2030+” program in order to be able to make significant investments in growth and innovation. MAN already has an exceptionally strong network of service and sales locations.
There are around 1,200 MAN-owned and partner companies across Europe, with a total of approximately 7,000 employees working in MAN companies. MAN customers across Europe can rely on round-the-clock support, every day of the week. More than 2,000 MAN service centers and cooperation partners provide seamless support via the MAN Mobile24 breakdown and mobility service. In Germany, for example, MAN already has the largest manufacturer-owned service network with more than 340 of its own and partner service locations.
“A strong brand needs a strong service network. We have that – and we are now making it even stronger. Alongside our sales team, our workshops are our public face for our customers. Our strong network is a competitive advantage. We want to expand it further. That is why we are investing heavily here over the next few years, because the combination of product, service, and good quality will become even more important in the coming years, especially against the backdrop of new competitors. We want to set ourselves apart even more clearly and establish ourselves as a sustainable player,” says Friedrich Baumann, Executive Board Member for Sales and Customer Solutions at MAN. “The commercial vehicle business is significantly more complex and service-intensive than the passenger car business. The daily availability of vehicles is essential for our customers’ businesses. To be successful, we need to be very close to our customers and offer top-notch service,” Baumann continues.
Shorter distances
In the future, for example, the distances customers have to travel to the workshops will be even shorter. The goal is for almost 80 percent of customers to have a travel time of less than 30 minutes to the next MAN service location. The most important markets in which this goal is to be achieved as a priority and before 2030 include Germany, Austria, and Switzerland, as well as France, Great Britain, Italy, Spain, Poland, and Turkey, among others. In certain regions with particularly high logistics requirements, the goal is to be achieved by creating new bases, among other measures. “We are opening an average of seven new branches per year in these countries,” said Baumann.
Fit for sustainable mobility
MAN is also working flat out at all levels to make its sales and service locations fit for sustainable mobility. By 2026, two out of three bases are to be prepared for e-mobility. Around one third of the planned investments totaling around 300 million euros will therefore be channeled into electromobility and digitalization. This comprises a bundle of measures:
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