NIO is continuously expanding its infrastructure in various areas in Germany in 2023. Seven more Power Swap Stations (PSS) are now confirmed. These include locations in Leipzig and Regensburg and sites on the A61 (Waldlaubersheim) and A7 (Großburgwedel) motorways.
The charging solution of the Power Swap Stations enables NIO drivers to exchange the battery fully automatically in around five minutes. Further locations for convenient battery swapping are already being planned and are to be implemented before the end of 2023. With the PSS in Zusmarshausen (near Augsburg) and the PSS in Hilden (near Düsseldorf), two stations are already ready at strategic motorway junctions. The PSS in Berlin is already in test operation and is about to open.
After the official opening of the first NIO House in Germany in Berlin last December, NIO is planning further houses in Düsseldorf and Hamburg, among other places, for NIO users and the NIO community. Before the end of this quarter, at the end of March 2023, the NIO House in Frankfurt at the Eschenheimer Turm will be the second of its kind to open in a premium location in Germany.
The concept of NIO Houses
NIO Houses are an open, inviting place for NIO users and the community to experience unforgettable moments and share them with each other. Each of the already 90+ NIO Houses worldwide represents NIO’s vision of what car ownership should be like and creates experiences that go beyond the car. NIO users can work on projects with colleagues, book meeting rooms, read a book in the integrated library, admire works of art on display and even organise a private concert. In the NIO House, users are offered special events and activities, such as yoga classes, lectures with exclusive guests or design courses.
NIO Handover Centres
The NIO Handover Centres are spread across eleven locations in Germany, giving users the opportunity to take delivery of their purchased vehicle or vehicle purchased in the NIO Subscription model. Alternatively, the car can be conveniently delivered to a German address of their choice. Interested parties can also test drive the models at the NIO Handover Centres. In addition to the smart premium flagship model NIO ET7, the mid-sized smart electric SUV NIO EL7 and the mid-sized smart electric sedan NIO ET5 will be available soon. In addition, the expansion of the comprehensive after-sales services is also being driven forward.
Authorised service centres
With the established service partner G.A.S. and the large network of service workshops throughout Germany, it is ensured that NIO users are always served quickly when service is required. G.A.S. has several hundred qualified service workshops under contract in Germany, of which 14 large service partners in a nationwide network currently specialise in servicing NIO. Inspection, maintenance and repair, as well as bodywork, paintwork, tyre and glass work are carried out via the G.A.S. network. Damage management is offered via the G.A.S. subsidiary G.A.R. (Global Automotive Repair). If the NIO user needs a service, he can easily report it via the NIO app or call the hotline. The vehicle will be collected from his address and returned. If the service takes longer, a replacement car is provided free of charge. www.nio.com